Helping eligible patients get access to their prescribed medications with the information and support they need
IPSEN CARES® (Coverage, Access, Reimbursement & Education Support) serves as a central point of contact among patients/caregivers, healthcare providers, insurance companies, and specialty pharmacies.
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Need immediate assistance?
Call (866) 435-5677
Our Patient Access Managers are available Monday - Friday, 8:00 AM - 8:00 PM ET
The IPSEN CARES Program is staffed by dedicated Patient Access Managers who can assist in a variety of ways:
Verifies patients’ coverage, restrictions (if applicable), and copayment/coinsurance amounts
Prior Authorization (PA) / Appeals Information
Provides information on documentation required by payers on PA specifics and recommendation for next steps based on payer policy
Provides information on the payer-specific processes required to submit a level I or a level II appeal, as well as provides guidance as needed through the process
Patient Assistance Program (PAP)
Provides free medication to eligible patients
Copay Assistance Program for Eligible* Patients
Facilitates eligibility determination and provides information about the Copay Assistance Program for commercially-insured patients
Billing and Coding Information
Provides information regarding billing and coding for Ipsen products
Communications with Providers and Patients Including Text Messaging
Conducts calls to both healthcare provider and patient with status updates
Specialty Pharmacy Network
Depending on whether a prescription will be obtained via the patient’s pharmacy or medical benefit, IPSEN CARES can triage the prescription via fax to a specialty pharmacy to fill the prescription
Nurse Home Health Administration for Select IPSEN Products
NHHA is available for patients who have difficulty receiving their Somatuline Depot injections at their doctor’s office
Click here for Full Prescribing Information for ONIVYDE®, including BOXED WARNING.
*Copay Assistance Program Patient Eligibility & Terms and Conditions: Patients are not eligible for copay assistance through IPSEN CARES if they are enrolled in any state or federally funded programs for which drug prescriptions or coverage could be paid in part or in full, including, but not limited to, Medicare Part B, Medicare Part D, Medicaid, Medigap, VA, DoD, or TRICARE (collectively, "Government Programs"), or where prohibited by law. Patients must be United States residents (including its territories) and enrolled in IPSEN CARES to receive copay program benefits. Patients residing in Massachusetts or Rhode Island can only receive assistance with the cost of Ipsen products but not the cost of related medical services (injection). Patients receiving assistance through another assistance program or foundation, free trial, or other similar offer or program, are not eligible for the copay assistance program during the current enrollment year.
An annual calendar year maximum copay benefit applies. Patients may remain enrolled in copay assistance as long as eligibility criteria is met.
Patients or guardians are responsible for reporting receipt of copay savings benefit to any insurer, health plan, or other third party who pays for or reimburses any part of the prescription filled through the program, as may be required. Additionally, patients or guardians may not submit any benefit provided by this program for reimbursement through a Flexible Spending Account, Health Savings Account, Health Reimbursement Account, or otherwise to a government or private payor. Ipsen reserves the right to rescind, revoke, or amend these offers without notice al any lime. Ipsen and/or its copay assistance vendor are not responsible for any transactions processed under this program where Medicaid, Medicare, or Medigap payment in part or full has been applied. Claim reimbursement requests must be submitted within 180 days of treatment date. Data related to patient participation may be collected, analyzed, and shared with Ipsen for market research and other purposes related to assessing the program. Data shared with Ipsen will be de-identified, meaning it will not identify the patient. Void outside of the United States and its territories or where prohibited by law, taxed, or restricted. This program is not health insurance. No other purchase is necessary. Copay assistance cannot be sold, purchased, traded, or counterfeited. Void if reproduced.