Helping patients get access to their prescribed medications with the information and support they need

IPSEN CARES® (Coverage, Access, Reimbursement & Education Support) serves as a central point of contact among patients/caregivers, doctors’ offices, insurance companies, and specialty pharmacies.

IPSEN CARES® Enrollment Forms and Other Helpful Resources
Click on the relevant Ipsen product below to obtain information regarding coverage, access, reimbursement, and support services

Click here for Patient Information and Full Prescribing Information for Somatuline® Depot.

Click here for Full Prescribing Information for ONIVYDE®, including Boxed Warning.

Click here for Medication Guide and Full Prescribing Information for Dysport®, including Boxed Warning.

HCP Portal
  • Ipsen recognizes more work is now being done by computer rather than by paper and fax machines. We hope this online portal will be a convenient resource for you and your office
  • After you register and create a profile, your profile will be validated within 1 business day

Through the online portal you can:

  • Submit enrollments and check their status
  • Download additional forms and materials
  • Send a message to the IPSEN CARES® team
  • Obtain Specialty Pharmacy dispensing information (as applicable)
  • Get information on Nurse Home Health Administration and Injection Training for select medications
Need immediate assistance?
Call (866) 435-5677
Our Patient Access Specialists are available Monday-Friday, from 8:00 AM to 8:00 PM ET (5:00 AM to 5:00 PM PT).
The IPSEN CARES Program is staffed by dedicated Patient Access Specialists who can assist in a variety of ways:
Benefits Verification
  • Verifies patients’ coverage, restrictions (if applicable), and copayment/coinsurance amounts
Prior Authorization (PA)/Appeals
  • Provides information on documentation required by payers on PA specifics and recommendation for next steps based on payer policy
  • Provides information on the payer-specific processes required to submit a level I or a level II appeal, as well as provides guidance as needed through the process
Copay Assistance Program for Eligible* Patients
  • Facilitates eligibility determination and provides information about the Copay Assistance Program. This could include referrals to the commercial copay savings program or to an independent nonprofit organization, if available
Billing and Coding Information
  • Provides information regarding billing and coding for Ipsen products
Patient Assistance Program (PAP)
  • Designed to provide product at no cost to eligible patients
Adherence Programs
  • The Text Message Program has many different types of messages to help encourage patients stay on their prescribed medication plan
Communications With Providers and Patients
  • Conducts calls to both healthcare provider and patient with status updates
Specialty Pharmacy Network
  • Depending on whether a prescription will be obtained via the patient’s pharmacy or medical benefit, IPSEN CARES® will triage the prescription with the copay card information via fax to the Specialty Pharmacy to fill the prescription

*Patient or guardian is responsible for reporting receipt of copay savings benefit to any insurer, health plan, or other third party who pays for or reimburses any part of the prescription filled through the program, as may be required. Additionally, patients may not submit any benefit provided by this program for reimbursement through a Flexible Spending Account, Health Savings Account, or Health Reimbursement Account. Ipsen reserves the right to rescind, revoke, or amend these offers without notice at any time. Ipsen and/or RxCrossroads by McKesson are not responsible for any transactions processed under this program where Medicaid, Medicare, or Medigap payment in part or full has been applied. Data related to patient participation may be collected, analyzed, and shared with Ipsen for market research and other purposes related to assessing the program. Data shared with Ipsen will be de-identified, meaning it will not identify the patient. Void outside of the United States and its territories or where prohibited by law, taxed, or restricted. This program is not health insurance. No other purchase is necessary.

©2021 Ipsen Biopharmaceuticals, Inc. All rights reserved. March 2021 MP-US-000563